Case study 03

The whole service platform, from database to booking page

Full-stack development of backend, frontend and backoffice for MIOO Cycling's mobility & bike-service platform — bookings, payments, inventory and customer-facing booking pages.

Client

MIOO Cycling

Sector

Mobility · Service operations

Focus

Full-stack delivery · Backoffice · Bookings

The challenge

A growing service business runs on flows, not features: bookings, waiting lists, check-ins, orders, invoices and stock — all of it has to work, every day, for staff and customers alike.

MIOO's platform connects customers, service events and operations. Each new capability — from event bookings to webshop orders to workshop appointments — needed robust backend logic, backoffice tooling operations staff could rely on, and public-facing booking pages customers could use on their own.

The engagement: own the platform full stack — backend, frontend and backoffice — from design and build to integration and maintenance.

Core systems

Booking engine · service flows · order handling · backoffice · public booking pages

Integrations

Payments & invoicing · webshop/e-commerce · system-to-system events

Mode

Long-running development & maintenance engagement

The solution

Full stack: backend, frontend and backoffice

Bookings & service flows

Event bookings with waiting-list logic, service flows, check-in and order-handling systems — the full customer journey.

Payments & commerce

Payment-provider integration and invoicing, plus webshop/e-commerce logic, inventory/stock flows and export functions.

Backend & data logic

Backoffice functions, interfaces for other systems, and robust business and database logic — built to run reliably in daily operations.

Staff & customer interfaces

The backoffice system, a public event-booking page and workshop booking — interfaces for staff and customers alike.

Ways of working

A consultant who works like a team member

Full-chain ownership — from requirements dialogue with operations to implementation, integration and production support.
Respect for the running system — new flows built to coexist with live operations on an established codebase.
Both sides of the counter — backoffice tooling for the people who run the business daily, and public booking pages for their customers.
Continuity — a multi-year engagement of ongoing development and maintenance, not a hand-off-and-leave delivery.

The outcome

Reliable operations, one accountable partner

E2E

booking → service → order → invoice flows owned end-to-end

Full stack

backend, frontend and backoffice from one partner

Multi-year

long-running development & maintenance engagement

Full-stack deliveryBooking systemsPaymentsE-commerceBackoffice toolingIntegrations

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